A little help for wherever you are heading. For an order question, delivery update, return or product query, contact Andelène.
Your order
Include your order number and the email address used at checkout so we can find your order. If you need to change your address or cancel, contact us as soon as possible. We will check what is possible; changes cannot be guaranteed once an order has entered fulfilment.
Shipping and tracking
Standard shipping is free to the USA, Canada, Australia and New Zealand, with no minimum spend. Read our Shipping Policy for destination, delivery and tracking information.
If your tracking has stopped updating, your parcel is overdue or it is marked delivered but you cannot find it, contact us so we can investigate.
Returns and product problems
Our change-of-mind return window is 14 days from delivery for unused items, with return postage paid by the customer. Contact us for instructions before posting anything. Faulty or incorrect items are handled separately, and your statutory rights continue to apply.
Read the Returns and Refunds Policy for the return process and your consumer rights.
Privacy requests
Use the contact form and mention “Privacy” for questions about your personal information. Read our Privacy Policy or visit Your Privacy Choices.