Refund policy

Last updated: 11 October 2026

14-day change-of-mind returns

If you change your mind, contact us within 14 days of delivery to request a return. For this voluntary change-of-mind policy, the item must be unused and in its original condition. You pay the return postage.

Contact us with your order number and the email used at checkout. We will provide the return instructions and destination. Please contact us before posting anything: the address on your parcel or our business correspondence address may not be the correct return location.

Once your eligible return is received and checked, we will arrange a refund of the item price paid to the original payment method. We do not charge a restocking fee or deduct the cost of the original free outbound shipping. Your payment provider may take additional time to show the refund.

Damaged, faulty, incorrect or missing items

Contact us with your order number and a description of the issue. We may ask for reasonable evidence, such as photos, to assess what happened. We will explain the next steps and the remedies available. Change-of-mind conditions do not apply in a way that restricts your rights for faulty, incorrect or undelivered goods.

If a product is confirmed faulty and a return is required, we will cover reasonable return costs, including reimbursing reasonable postage already paid where applicable. Contact us first so we can arrange the appropriate return method.

Your statutory rights

Our goods are subject to consumer guarantees that cannot be excluded under Australian Consumer Law. For a major failure, Australian consumers can choose a refund or replacement and may claim compensation for reasonably foreseeable loss or damage. For other failures to meet acceptable quality, repair or replacement rights may apply. Mandatory consumer rights in your location, including any applicable cancellation rights, take priority over this voluntary policy and can continue beyond the periods stated above.

Contact and return instructions

Start a return or product claim through our contact form. Please do not send an item to a supplier, warehouse or correspondence address until we provide the correct instructions.