Shipping policy

Last updated: 11 October 2026

Destinations and delivery charges

We offer free standard shipping to the United States, Canada, Australia and New Zealand, with no minimum order value. Any other available destinations and their delivery charges are shown at checkout. We are not currently accepting orders for delivery to the United Kingdom.

Processing and delivery

Orders are fulfilled through our overseas fulfilment partners. Delivery includes order processing, dispatch and carrier transit; placing an order does not mean it has already been dispatched. Timing varies by product availability and destination, and customs checks, local holidays and carrier disruption can cause delays.

If you need your bag for a particular departure date, contact us before ordering so we can check the current estimate. A delivery estimate is not a guaranteed arrival date. If there is a significant delay with your order, we will contact you about the available options, including any cancellation or refund rights that apply.

Tracking and delivery issues

Tracking is provided when it becomes available after dispatch. The first carrier scan may appear later than the tracking number. If your order is overdue, tracking has not progressed, or a parcel is marked delivered but cannot be found, contact us with your order number so we can investigate with the fulfilment partner and carrier. This does not limit your rights where goods are not delivered.

Addresses and order changes

Check your delivery address and contact details before completing checkout. If you notice a mistake, contact us promptly. We will check whether the order can be updated, but cannot guarantee a change after fulfilment has begun.

Taxes and import charges

Free shipping covers the delivery charge; it is not a promise that every destination's taxes, customs duties or carrier clearance charges are included. Taxes calculated by our checkout are shown before payment. Depending on the destination and shipment, local authorities or carriers may assess additional import charges. Contact us before ordering if you need confirmation for your destination.

Returns

For returns, damaged items and refunds, please read our Returns and Refunds Policy. Contact us for instructions before sending an item back.